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My grandmother received a gift for Christmas from Ult. She took it back bc she didn't like it. They told her they would not exchange it. That's all she wanted to do! I said that's bs when she told me about it. So I called and spoke w the manager and explained what had taken place. She told me to come down there and they would be happy to exchange it no receipt needed. Goes to show what they will do if they THINK they can get over on an older person. Made me so mad!