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I worked for a dollar general, there return policy is very particular, if the item or items you are refunding total out to more than 10.00 you will have to show them an I'd, and provide a phone number. Basically its to prove that there was an actual customer doing the refund and the employee wasn't doing fake refunds and taking the cash, cause dollar general thinks all of its employees are thieves. So you can't blame the employee for doing what they are told.