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Original Comment
We booked a stay at The Palm Beach Hotel for March 22-26. When we got there, the room was filthy, the bathroom had not been cleaned, and the room wreaked with cigarette smoke. We told the person at reservations that we could not stay there. They said Expedia would issue a full refund. So far no refund has shown up. Do we have to bring a lawsuit to get our refund?
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