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Maybe it also has to do with the store you shop at. I've returned different items paints, paper, brushes, Art books, glue's, They never charged me a restocking fee, in fact I've dealt with nearly all of the employee's with in the 4 yrs I've shopped at Inglewood's, Store located off Village and Century, when I found items I needed like tubes of Acrylic paints and partially damaged, but still usable, they would allow me to buy it giving a huge discount more like a steal not just some employee's all of them very friendly and courteous.