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Most horrible 1st time experience riding Greyhound! I called, did the confirmation over the phone, showed up 2 hours before departure to pick up my tickets and my confirmation hold was released. Thank God there were plenty of seats left, although my ticket also went way up in price. Then I signed up prior with a Road Rewards account, was issued a 10% discount on my ticket, when they punched in my road rewards #, it wasn't valid and could not get my discount. When we got to Springfield, MA we were very late due to a detour because the bus driver could not navigate any of the signs to get us to the station. I mailed in everything, membership #, discount, ticket receipt, and letter why I should be issued a refund. So let's see if it "gets lost in the mail." Lesson learned, taking Amtrak or the plane for future travel!!