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Spelt my name wrong on my ticket and told me they couldn't fix it as the airlines said they could. 2 hours later with an agent he just kept saying there wasn't very many flights but of course he found one for 700.00. Asked for refund after a couple calls they said I'd be getting the first one back without covering how much more I had to pay for the 2nd ticket. Called cause they said the airline should have deposited it already at this point it was 20 days. Called airline as I was told by another agent and they said they had no record at all. There's a lot more to this story but I was hung up on blew off told lies. I Would Never book with this multimillion dollar company that treats us like none of it matters. Please tell everyone you know cause I used them and they screwed up and made me pay for it. I have read some similar stories and some much worse. I'm posting on Facebook and every type of large public access to warn all that want to enjoy a trip and not be all stressed out before and after.