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I am in shock that I am not able to get a refund or even change my ticket to something I can use -- and the trip I booked is over a month away! I'm having to cancel because of unforeseen circumstances. I never saw a thing about the ticket being non-refundable until I looked into getting a refund. I can't use the ticket - and I can't even exchange it for something that I can use, or sell or transfer it to someone else! This is basically highway robbery. I am going to try a letter to their General Counsel, and then if I don't hear some kind of concession, I think it's time to go viral. What a fraud! This really is the worst kind of trick to play on customers.