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I recently bought a HP laptop and it had problems within a week of buying it, so I wanted to exchange for the same exact computer just one that worked rig ht. They instead told me I would have to be refunded my money bak and buy the the same computer off of the shelf, which wouldnt have been too big of a deal a pain in the ass but ok whatever until I went to buy it and they said it was no longer on sale for the same price it was when I bought it so I had to pay 30 dollars more for the same computer because the one I bought the first time didnt work right so lets get this straight because their computer broke in only a week I had to pay 30 dollars more in store plus 10 mpr dollars in gas to drive the damn thing back to the store so in all I was cost 40 dollars for the same computer because the peice of crap didnt work instead of just being able to excgange it for one that works. Thanks alot last thing I buy from best buy.