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I just returned 2 items to the Saginaw, MI store and was very happy with the service. Both of the items had been used (for just a few days.) I had the original packaging and my original receipt, but I was still expecting a hassle. I went in ready to do battle, but the associate was happy to do the return. She even apologized to me because the makeup didn't work for me! I'll be happy to shop at Ulta again.