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I will never shop at Best Buy again. I have had the worst experience over the last month with them. I purchased an item (fitness tracker) online and they mailed it to the WRONG address. Their computer system automatically changed my address that I wanted to item shipped to to an old address I haven't lived at in 10 years. I noticed this before it was delivered and contacted their customer service. They then shipped out a new item to me and I received it the next day. I did not like the product upon receipt of it and attempted to return in store the following day. The store refused to provide me with anything other than store credit as in their system it showed that the item was delivered to me twice. I told them that it was best Buys error however I was told I would have to mail the item in to get my full refund in the manner I paid for it. I contacted Best Buy online customer service 3x before I was able to get a pre paid slip to mail in the item. When I received it I promptly turned it in to UPS to be shipped back for my refund. They received the item 2 weeks ago and I have yet to receive my refund that should have been issued within 3 to 5 business days. I contacted them once again as on my best buy online account it stated they recieved my item and processed a refund for $0. They were basically processing the refund for the first item I NEVER received instead of the second one shipped out that I did indeed receive. I called them and explained once again for the 4th time and they stated they would correct it and refund me the correct amount. Now 1 week later I have yet to receive anything. Contacted them again today and was told there was a "delay" in the process and someone would contact me about it. No thank, I just did a dispute with my credit card company about this and will NEVER deal with them again.