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I run a construction company . We have miscellaneous returns. We put them in a box. When someone has the time they will make the return. There is no way to produce all of the receipts with 16 men working with out an office logistical nightmare. In the past we would receive store credit make our purchases and the cycle would repeat itself.I spend 6 figure money on materials. I was denied a return. No problem. I have now directed all of my employees to shop at Lowes exclusively. They process our returns with no issues.