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I bought a Naked Palate, which when I opened it was completely shattered. After spending $50 on a product, you would hope a company would value customers enough to rectify the situation, but all I was told by an associate is "we won't return it because you probably broke it" and "well just mix it with alcohol and it will solidify again" which is an absolutely absurd thing to tell a customer. I emailed their corporate offices after both locations in my city were extremely unhelpful and very rude and I have yet to hear back. Definitely shopping elsewhere, and hopefully the company will do the right thing and return the damaged product!