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Store #15474 S, MS<br /> Store Manager is the most unprofessional!!<br /> She does not value the customer at all.<br /> I requested a refund from a cashier, receipt and all items in same as purchased condition.<br /> I was told she could not do the return.(no where is a policy)stated or posted at the register or on any receipts. So how should one know??? The cashier(very sweet gal) asked another associate how to handle it, she said I'll go ask. She returned saying to the cashier, after being asked is she coming to do it? No, I just get to be the messenger. Where's that sheet?<br /> I was adamant to not accept her message,knowing someone could(&amp; if a customer is upset a good manager should)help me. I work in retail, in a Department store as a manager. You do what's right for your customer...without upsetting them first! Why escalate it? I truly believe The SM,(and it's sad she even holds that title)should care more not to mention her demeanor and appearance was awful. When she finally came out I was already furious and not willing to be nice or accept her answers. I got my refund...but I had to demand it...not acceptable! She was very offput and told the cashier to do it but never spoke to me or offered any apologies after or up to that point! I will NEVER SHOP IN THAT LOCATION AGAIN! And as I have often overheard her ranting on about other customers as well which is 75% of why I finally decided to voice my opinion! She was obviously annoyed with my presence as I was shopping in an area she was trying to restock at another visit time. I am FED UP, with being mistreated, held to accept lower standards and no value...not even a Thank You! Have a nice day is not a gesture of gratitude! please train your people to hold higher standards. Do what's right for the customer the first time!<br /> VERY DISAPPOINTED AND FRUSTRATED.