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I have always bought substantial product from HD. Recently I have been purchasing much higher than normal amounts on average 7-10k a month. Much of this is online. I purchased a $49.99 paint sprayer hose and decided that rather than just replace the hose, I needed to replace the entire paint sprayer. Never had a problem taking anything back without a receipt as long as it was for store credit. Took the hose up to the return desk and was denied a return. Spoke to a manager who was condescending and frankly made me feel as if I was trying to pull something unethical. I told him that HD is backwards thinking because the people who spend the most are more likely to have more returns. And that I was going home and returning everything that was unused. It took them 4 hours to process everything we are well into 5 digits and that's not including 2 full kitchens I'm cancelling. All over a $49 return they refused.<br /> <br /> The manager was surprised by the first truck load. He was even more surprised by the second truck load. I won't do business with these people any longer. They can whine and complain all they want to but if they try to impugn the integrity of people who are spending serious money at their stores then they can choke on these returns. And by the way. After some digging, which I frankly shouldn't have had to do, I found the receipt for the hose too and made them refund that as well.