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I purchased a camera lens worth $1100 in October that was supposed to be released in November. Two days before the shipment I got an e-mail that the shipment will be delayed by almost a month. Early December I got a notification saying the lens will arrive on December 7th. I stayed home to accept the delivery. I got a notification in the afternoon that the lens was delivered, so I went checking. Nothing was at my door. I immediately contacted BB and they started an investigation. Since December 7th I have called BB every Monday and every Monday they told me the refund will hit my account in 3 to 5 business day. February 6th was my last called when they told me apparently FedEx claims it was delivered so they would deny any refund and I should take up the dispute with the finance company (Citi Bank). I did file a dispute bu the moral of the story is do not buy online for BB. As of now, I purchased the same lens from another vendor but still out 1100 until the Bank provides a resolution. My fear is, I have no proof the lens was never delivered (they also have no proof I received it).