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i will never order anything again from party city. I couldnt even speak to a live person when i tried to call. My order was just over thirty days old, however, it was a christmas gift and i didnt know i was going to have to return it .. I would have done so if i could have. Now i am stuck with something I do not want and cannot use. You need to be a little more flexible with your return policy. Never again. I assure you of that.