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Goodwill's no refund or exchange policy will certainly have an affect on my purchases. My wife and I buy for out grand daughter with the confidence that if it did not fit we could bring the items back for refund or exchange. I was buying cloths for my adult children as well. My wife and I spend $200/$300 or more a month at Goodwill but no longer. If we don't love it and it fits we don't buy it. We stopped buying cloths for anyone other than ourself. If you but it....You own it. I don't think Goodwill has a clue how much merchandise is being purchased for other people other than themselves. We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. Bad business decision....Bad judgement to change their policy.