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Not sure who's running things lately, but this chain of thrift stores is going down hill with their return policy. I have bought many items over the years at their stores and have occasionally returned an item with a full refund each time. This fair policy had always made me feel free to purchase even high-end items without fear of losing money because of an unexpected reason to return a purchase. With this one sided, customer unfriendly return policy, I will no longer gamble a high-end purchase ever again, and will most likely not purchase much from goodwill in the future. Goodwill is shooting themselves in the foot with this unfair policy. Sales will surely fall until they realize having a fair return policy is why they were popular and successful.