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Original Comment January 6, 2016 Purchased a pair of Dockers slippers for my Husband for Christmas at JC Penney&#195;&#162;&#239;&#191;&#189;&#239;&#191;&#189;s on December 6, 2016 in Uniontown, PA. On January 5, 2017, my Husband brought to my attention that the slippers had come apart in the seam. The next day, January 6, I went to JC Penney&#195;&#162;&#239;&#191;&#189;&#239;&#191;&#189;s in Morgantown, WV where I live to exchange the slippers for a new pair. When I presented the cashier with the defective shoes and the receipt, I was told they could not exchange them. The one cashier said I had bought too small of a size and that there was no box. She said they had been worn and they could take them back. The other cashier suggested I buy a better quality like uggs. I asked to speak to a manager. Amanda (a manager) appeared after I had waited quite a while and said the shoes had been worn and also, that they were purchased on December 6 which was past the 30 day return policy. They would not be able to exchange them. She suggested I contact Dockers, the company that made the shoes. I kept trying to explain that these were a Christmas gift and had only been worn a few days since Christmas. They were clearly defective. They should not have come apart after being worn such a short time. I called a customer service number and gave the lady my email and phone number. She agreed that I should have received another pair as they were defective. However, she could only have someone contact me. She said different JC Penney stores had different return policies. That seemed odd so I called the corporate office. The lady took the information from my store receipt and said she would submit it and the General Manager would contact me in 24 &#195;&#162;&#239;&#191;&#189;&#239;&#191;&#189; 28 hours. So I will wait for the call. Please note that I contacted the manager at JC Penney&#195;&#162;&#239;&#191;&#189;&#239;&#191;&#189;s in Uniontown, PA where I purchased the shoes and she said it was ridiculous that Morgantown JC Penney&#195;&#162;&#239;&#191;&#189;&#239;&#191;&#189;s would not exchange the defective shoes. She said she would be happy to help me if I brought them there. This is what I most likely will do. It just seems outrageous that a JC Penney&#195;&#162;&#239;&#191;&#189;&#239;&#191;&#189;s would not stand behind a product they sell. I pointed out to them that spend quite a bit of money in Penney&#195;&#162;&#239;&#191;&#189;&#239;&#191;&#189;s on a weekly basis. This is absolutely ridiculous!!! I just want a decent pair of slippers for my Husband. Thank you

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