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Re: DGS at 1755 US-302, Berlin, Vermont 05602 <br /> <br /> Purchased a $30 heater on Saturday, Dec 17th around 4pm.<br /> <br /> On Sunday I tried it out and it shut down after a few minutes. <br /> <br /> I carefully repackaged the item and tried to return it on Monday December 19th.<br /> <br /> The clerk said store policy is no returns for items once opened opened. <br /> <br /> I informed s of clerk that I wasn't moving until I got a return credit on my debit card. She called her boss and eventually when I spoke with her boss she said she was going to call the cops if I didn't get out of the way of the other customers. <br /> <br /> No mention was made by heart of the clerk or by the manager on the phone about an exchange for a similar item. Since the one I bought didn't work right away I certainly did not want to buy another by the same manufacturer. I would have accepted a store credit but it was never offered to me.<br /> <br /> The person on the phone, who refused to give me her name, would only say &quot;my name is 'the manager'&quot;. <br /> <br /> The manager said she would be in the next day and I was welcome to come in to see her but that she wasn't giving me any kind of a refund or exchange or credit. when I asked what time she would be in, she said she did not give out her schedule. When I asked whether we might be in the morning or in the afternoon she repeated she did not give out her schedule.<br /> <br /> Throughout the call she continually threatened to call the police. I replied that I'd be calling them first. Because the other customers waiting behind me in line had been held up for so long I eventually just gave up and left the store. I've never been treated so rudely in my life in a retail situation.<br /> <br /> I feel I should mention also that having looked at your website and read what you have posted, about your return policy, there's nothing in there about opened or unopened or certain items like heaters... You should post your full policy.