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Best Buy is now borderline a scammer! It advertised that Best Buy PROMISES to make all the returns for Holidays gifts hassle free, and would do anything to make customers happy! Well, all is a lie. The stores nevet post anything about its policy of strapping customers with single transaction returns, i.e. They processed each item as a return and then count it as one returns. I bought several iPads for my extended families along with some accessories. When I bought, I asked if I would have issues returning these gift items, the sale person said no worry as long as I bring them back unopened and with receipts, they will be refunded. Again, another lie. When I brought back 1 ipad yesterday, it processed the refund and then told me that it banned me from returning anything else in the future! That means if the iPads I bought for my family members do not work out, I would have to "eat" them as Best Buy won't take them back even with receipts and within the return deadline. When I complained to the store manager, he said he could not do anything but telling me to call the 1-888-BEST BUY number which of course has NO representatives answered! I was naive so I tried to call the number but no one answered. After holding the phone line for 2 hours each time, I gave up trying to call their corporate number! I then tried to call the TRE (the retail equation- the 3rd party that collected returns data for Best Buy. This one is another scam! It says it would email me the form to dispute Best Buy's decision and also would send me my "report of returns activities". It never sent me any emails despite promising me twice on the phone!!! At this time, it is not possible to deal with Best Buy itself. I will have to file complaints to the State Attorney and the County Consumer Protection office about Best Buy. According to Maryland law, returns policy must be posted or the retailer must take back the merchandise. Best Buy never disclosed its policy of trapping customers with a refusal to accept returns! This store chain had lost a lot of customers on its bad policies of refunds and exchanges! I pray that it will be bankrupt and out of business soon! But before that, I hope the law will give it substantial fines for violating consumer protection laws!! Needless to say, Best Buy broke all these laws blatantly!! My family and I will NEVER spend another penny at Best Buy!!!