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I bought a 64" Samsung TV on Novemeber 25th 2016 and we just took it out of the box on December 10th, 2016. A day after, we realized there is a line on the screen so we went back to the store on Dec 13th and the manager told us that it is a cosmetic damage and could not exchange the tv because it was out of the 3 day window. Besides that, the employees at the counter laid the tv on the back counter and scratched the frame of the tv. The manager in dutie sweared his employees could not do it and blamed it on us. I called again to speak to the store manager and she stated that she has to stick to what the manager in dutie had said, No exchanges. I just cannot believe we now have 2 scratches and be blamed for it. I asked for the manager to view the camara and she said they do not have cameras by the customer service desk, unbelievably. We have been loyal customers of BesttBuy, and very disappointed at their stupid return policy and now blamed for another scratch. Any suggestions?