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Oh wow Jedine I have been dealing with them for more than a month and the same thing that they tell you is happening to me. I sent my phone for a repair they even charged me for it and they "lost" the phone. Every week there is a different story they said would send me a new one within 7 to 10 days and never happened at the end of the 10 days they said they were out of inventory (unbelievable) that they would send me a refund for the full amount of the phone and asked for a proof of purchase. No refund yet and the department that takes care of that is always supposed to call me within 24 to 48 hours and nothing happens. Oh and by the way never refunded my credit card for the repair charges!!!!!!