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My partner and I booked to goto india for 16 days. The flights were fine, our problem started when we arrived in india at 2.45 am. We were meant to be picked up by the hotel and taken to our destination but no one was there to pick us up. Eventually we got our own taxi at 3.45 am to take us to the hotel. However, when we arrived we were told that out booking had been cancelled by expedia, we were shown the cancellation document, we were unaware of this as we had the reservation confirmation but we were not told of the cancellation and had not been refunded our money. Luckily the hotel had a spare room and the manager was very understanding but it took us 5 days of emailing out travel agent in the UK to get it sorted and for expedia to pay the hotel.I have severe mental health problems and this affected me very badly. However after contacting expedia on our return, they are saying that the hotel was eventually paid for so there is no problem. I disagree as the start of the holiday was completely ruined for my partner and myself but expedia simply won't acknowledge that they did anything wrong. I for one will never be using them again