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My mother tried to exchange a skein of yarn without a receipt and the cashier told her that they could only give her a store credit. Then preceded to give her a store credit of $4.99 for a skein of yarn that she paid $6.99 for. When my mother asked her why she was only giving her $4.99 she stated that she was being charged $2.00 for putting the item back in the system. This is ridiculous considering she was willing to pay the difference to get a different color of yarn. I work in retail and I would never do a customer in such a manner. She will not be returning to your store again and neither shall I. I will let my family and friends know of the way she was done and I'm sure they will go else where as well.