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We purchased a Samsung high end washer and dryer from HD...The performance was/is pathetic.We have no children so our stains are limited to minor issues.We have to presoak, use stain spray and still have to double wash many items.The dryer has issues as well and takes up to 115-120 mi utes to dry moderate loads. The appliances were installed on September 8,2016..We went back to the store on Sept 27.Full receipts written out documentation of what we were expericing and what we had tried to remedy, as we had originally thought we just need ed to learn how to max performance on the new units.We were unceremoniously told we only had 48 hours to report a problem.The basically threw a hand written phone number to us and said GE handle all their complaints after 48 hours.We ask could the store help us in anyway to get assistance.We were told was our issue and no one T HD at any level was authorized to speak on our behalf because it was now confidential between us and Samsung..!!! I callwed the number spent 20 minutes on hold, 30 minutes explaining to a phone rep after getting to someone.Iwas promised a few hour callback...36 hours later still no call.<br /> <br /> We will never even buy a paint brush from HD AGAIN DUE TO what we believe to be deceptive warranty,certainly no transparency on what their service or return policies are.We were not requesting a refund but only units that performed or a service rep. WE GOT NO HELP ON EITHER FROM THE HD STORE.<br /> <br /> If anyone is considering an appliance purchase from HD, I would reconsider or at the very least get a formal signed warranty/return policy with a store manager level signature.