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Attempted to return for refund a retractable leash that was defective 10 days after purchase. The manager at the Sugar Land, Tx, store in Highway 6 around 5 pm told me I would have to return it to the store of purchase because that is PETCO's new policy. When I asked to see the policy in writing, he relented and allowed me to get the refund. Is this actually the policy of a nationwide chain? I didn't see that anywhere in the return policy I found online.