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I tried to return something after i had a bad breakout but i lost my reciept and didn't have the packaging i went all the way to ulta but they refused to even exchange it for another item because i didn't have the box, I explained that i was planning to keep the item but unfortunately my skin didn't like it therefore I cannot use it but she was very rude. Today was my last day visiting any ulta store again ever. I rather go to sephora where they understand that if a skin care item doesn't work they'll at least exchange it or give you store credit. If you guys keep this stupid policy you're going to lose a lot of customers like me.