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Greyhound does not care about customers who ride the bus. There is a some kind of hidden element involved since Crusero Americanos got involved in California. Some of the drivers are awful. They overstay the stops, get lost, never arrive at destinations on time, how about 2-1/2 hours late, tell you to get on the bus at a certain time, then return 1/2 late..they suck!!Refunds are a joke and non existent!!