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I GOT BANNED EVEN THOUGH I HAD RECEIPTS FOR EVERY SINGLE ITEM because, as I found out, HD has a secret numerical limit on the number of returns that can be made in a given time period EVEN IF YOU HAVE RECEIPTS FOR EACH ITEM. HD intentionally fails to disclose this part of its return policy.<br /> <br /> I was returning items (in their original packaging) I had purchased using a debit or credit card and I had spent hours the day before obsessing that everything I was returning I had a matching receipt, going so far as to attach a Post-It note to each item indicating which receipt it was on--what could possibly go wrong? <br /> <br /> When my turn came at the return desk I politely told the Return Cashier I had receipts for everything so she could easily match each item to its corresponding receipt. She refused the receipts saying she wanted to look the items up by having me scan in the debit card(s) and/or credit card(s) used to purchase the items. If that made it easier for her, I saw no problem in that. I scanned in the applicable cards and she started matching up the items but every once and while, the system reported to her that an item that wasn't on a certain receipt even though it was in fact on that receipt.<br /> <br /> That was okay, she said, as she would just set these items aside and process them separately after finishing the return for the items the system did match up via my swiping my debit/credit cards. We ended up with 24 items the look up via debit/credit card swipe method claimed were not on a receipt (even though they were). <br /> <br /> When the Return Cashier tried to process these 24 items, the system spit out the message that I had been banned for 90 days from any more returns because I was supposedly trying to return items without a receipt. Dumbfounded, I asked the Return Cashier how was that possible given that the Return Cashier acknowledged that those items were in fact on the receipts she was holding in her hands! She shrugged her shoulders saying that there was nothing she could do and my only recourse at that point was to call The Retail Equation (who I had never heard of before), the outside company HD used to monitor and apply HD's return policy rules. <br /> <br /> I immediately called Home Depot corporate who immediately admitted there's a flaw in their system when the Return Cashier used the swiping of my debit/credit cards method to match up receipts-some of the items that are in fact on the receipts will not show up. More disturbingly, once I was banned by The Retail Equation, there was nothing the store manager or Home Depot Corporate could do even though Home Depot tells The Retail Equation the rules to follow in deciding whether to accept a return.<br /> <br /> Here's a neat trick: Given that Home Depot's policy is that returns after 90 days from purchase will only be store credit, when the ban is lifted, it will be too late for me to get a monetary credit on my debit/credit cards for items that I had receipts for and tried to return within the 90 day period! <br /> <br /> HD intentionally and knowingly fails to disclose to the public that there is a secret numerical limit on the number of returns that can be made in a given time period EVEN IF YOU HAVE THE RECEIPTS. <br /> <br /> Here in Texas, this failure to disclose is a violation of the Texas' Deceptive Trade Practices-Consumer Protection Act (a violation occurs if a merchant is caught &quot;failing to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed&quot;). <br /> <br /> Had I known there was a numerical limit on the number of returns in a given time period, I would have shopped completely different (as in, done more shopping at Lowe's or spread out the shopping I did at Home Depot). I will be filing a complaint with the Texas Attorney General and request Home Depot be investigated because it knew or should have known that failing to disclose there's a limit on the number of returns in a given time period would affect a consumer's decision to shop at Home Depot.