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I know what the return policy, since Best Buy changed to Citibank you can not return more than 3 times even if you have a valid receipt. Some company that Best Buy has subcontracted has blocked my returns because you can only have 3 returns within a 12 month time frame even though I have a valid receipt. A manager should be able to override that feature once they verify you have a valid receipt. I will not be shopping there until they change that ridiculous policy. I have been a customer of Best Buy for over 15 years and never had a problem with returns