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I brought a round trip ticket, my plans because if personal reasons, I only need a one way ticket, (because of work), I understand about the 20 dollars, but not to refund the rest of my money from my other ticket is WRONG!!!, that is why so many businesses go out of business, because they don't know how to treat their customers,that I s why someo n e comes along and start the same kind of business, (knowing how to treat people) I thought this was AMERICA, so make me understand how Ms. Greyhound (girl at counter) can tell me about my money I work so hard for that I can't get it BACK!!!