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I think it is ridiculous that you cannot return unopened items, unused items without receipt for EXCHANGES. I received a shelf that was purchased as a gift. It turned out not to be what I needed. I had intended to exchange for another item that I wanted and was told that I could not exchange it without a receipt. I could see if I was asking for a refund. I understand needing a receipt for a refund. However, to be denied an exchange is beyond ridiculous!