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I called greyhound asking for a direct bus ticket to Dallas. The customer service representative said it was around $311 to go there, instead, she charged me for a bus going to New York. By the time I received the confirmation email, I called them back, asking them to change it to what I wanted. I didn't want to go to New York, I wanted Dallas. The person I spoke with said, I would have to purchase another ticket in New York so I could get to Dallas, and the ticket would cost $200. Now im not spending $500 on a greyhound bus that I would normally spend $295 on. I asked for them to change my route to what I wanted or give me a refund. They said they cannot change it, and it would take 6 weeks to get a refund, even though they had already charged me for the wrong destination 5 minutes earlier before I called them back. I never got my money. They robbed me of my money. Never using greyhound anymore