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I've never seen much difference between Lowes and HD. They both sell the same type merchandise at about the same price. Costumer assistance In store, which is much need in this type store, and is a necessity, is also equal in my opinion. So, if for a any reason your not satisfied with HD policy concerning returns or any other problems go to Lowes, It called competition and the company that treats its customers better will usually be the survivor in the long run. It's also called Capitalism and the better competitor wins 99.9% of the time. A good example is Sears and how their poor business policies have all but put this once great retailer out of business. It's safe to also point out that the attitude of Sears employees today seems to match that of HD employees expressed here in this forum.