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I do not understand why I read so many negative reviews and complaints about the return policy. It is posted everywhere in the store. It is posted at every checkout desk it is also posted on the website. Before blaming. The associates and the company you should probably do your research. I have been a customer for over 20 years. Also you all should understand that they don't manufacture the products they sell. You should take a look at those name brands that you're looking to buy. There is such thing that good brands have problems. What world do we live in? A perfect one? Nope. Just because a product has good reviews doesn't mean that they will stay perfect and they do have thos plans for a reason. If you have anyone to blame it's yourself