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PLEASE SHARE: My family (shawn, seadonia 12, Joseph 17 mentally ill) and I booked a trip with greyhound for a 2& 1/2 day trip, unfortunately our trip turned in to a nightmare right from the start. We weren't allowed to get on our bus due to over booking, so we were left at a gas station at 11pm in the middle of nowhere with the temp over 95° to wait for the next bus at 10:15 am the next morning. Then we were left again in a hail and rain storm for 6 hr at a stop with out enough setting inside, so I got very sick. We were promised comped meal, priority seating and a full refund. However when we were delayed two more times due to buses braking down and drivers timing out out drive hrs or getting lost, we didn't get to our final destination till a day later, were i found out my refund was not waiting for me and I had to call greyhound. I was told I can only have half my money refunded and it would take 5 days. After 5 days I called again to be told 7-14 days and that I was never told 5 days. I called several more times to be giving the run around and to be treated with disrespect, at one point I was told I made it so whats the problem. I was talked over, one person told me there was no supervisor over her I reached the end, even know she was the first I talked to. Then she admitted there was one bit she was very very busy. I waited and spoke to supervisor who didn't care about my complaint, my trip or my refund. I called corporate and was told my money would be here today bit it wasn't so I called again and was told to wait till the 18th at which time they will email the refund department and I can call back after 2-3 business days to see what they said and then it usually takes time from there. Please share this , I'm interested in it getting to greyhound as well as hearing from others who have similar issues traveling Greyhound maybe we have a class action lawsuit to start. Thank you.