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I reported them to better business bureau in dallas tx i purchased ticket online on june 16 2016 for my daughter to leave on june 21 2016 the bus was schedualed to arrive at 430 we were there at 3 it got to be 5 or 530 no bus when i called the bus was at the next destination and not only was one bus schedualed to stop but two if i am outside waiting and i dont see two big buses pull in then they didnt show so they processed for a refund which i should have gotten today july11 2016 i called saturday july 9 2016 and was told it would be in my account today i called corporate office to talk to shirley jones all day nothing but voicemail called customer service who tells me it will take another 24 to 72 hours i told her to put a supervisor on phone that i will not wait 2 more days she said they were on other calls i told her i would wait she put me on hold the came back to phone and said there are only 2 supervisors and they are both on calls with other customers and like she said it would take 24 hours to process my claim i told her i was contacting better business bureau and hung up i also called shirley jones back and wouldnt u know it coicemail again so left message that i was contacting bbb