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I booked 2 round trip tickets on Expedia and had to call the airline (United) directly to add my son's one way ticket. First off the rep at United was extremely unprofessional making several sleezy comments. And second, I gave him our flight numbers and asked if we were booked to Portland, Oregon (Expedia's itinerary just listed city, no state) he reassured me we were. He was wrong, we are booked for Portland, Maine! I obviously reached out to both Expedia and United and got no where. I get transferred from rep to rep. I spent 5 hours on the phone with Expedia and gave in, I paid about $700 to change flights to Oregon. But, when I received the confirmation email after the call, they didn't fix it. They took my money and booked me on a different flight to Maine! I was told they would issue a refund within 5 days and to call back then. Here I am, 2 hours on hold and still no answers. Horrible service and a scum company! I will never use them again.