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The return policy stated here is reasonable except that ALL items, including electronics and defective items should be returnable within the 10 days, not just clothing. I shop Goodwill stores in many areas. Most follow the policy stated on this page, but not so with the Sacramento stores. Why are some stores exempt from the national policy guidelines?<br /> <br /> I purchased a tote bag at the Florin Road store yesterday. When I got it home, I realized it was too big. I assumed I could return it. I happened to look at the receopt, and it said &quot;All sales final&quot;. I was shocked, so I went online to verify the return policy which stated that clothing with the original tags attached and an original receipt could be returned within 7 days.<br /> <br /> I went to the store with the bag that still had the price tags attached and my original receipt. I asked for a credit. The cashier told me they didn't issue credits, but she called a manager for me. The manager told me she'd make an exception this one time, so I was able to get a credit. Everyone I encountered from the staff was polite.<br /> <br /> After issuing the credit, the store kept my original receipt despite my objections. I need the receipt for my credit card records. Most companies can duplicate a receipt or they return the original to the customer. Goodwill should also return the original receipt to the customer.<br /> <br /> I believe that the administrative offices need to make sure policies are followed in ALL stores. I will follow up with the administrative offices regarding the inconsistency in applying the refund policy.