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I purchased a round trip ticket from Los Angeles to San Diego for the Memorial Day weekend. Due to conflicting schedules with my son, I will not be able to use this ticket, and do not have any idea when I will be able to reschedule. I called to see about getting a refund but was totd I am not eligible for one. This is ridiculous! Granted it is only a $38. Ticket, but circumstances do arise and a company should ALWAYS be able to refund. Greyhound has lost yet another customer for life!!!