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I bought a microwave (LG Brand) from BB in April of 2016. It literally fell apart in mid May. The door latch broke/fell apart; hence, the door would not close and the unit would not function. I called Best Buy at Arden in Sacramento, CA. They told me that I was past the 15 day return period; and since I did not buy the Geek Squad protection, I would have to go to a LG service center. <br /> <br /> The nearest LG service center is over 75 miles away in Modesto, CA.