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So disappointed my husband book his trip with a representative not only did she not understand us we could not understand her messed up everything except the credit card number we ended up haveing to purchase another tick 150.00 dollar trip cost 300.00 no one could find no name she even gave us the wrong confirmation no they say that they will refund the money if we send a copy of the credit card recite I think we just lost 150.00 next time we will rent a car faster and cheaper in the end