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HDFORLIFE - If you really do work for Home Depot, which I doubt you do, You need to be fired.<br /> You have zero customer service skills based on your previous abusive posting. Contractors Pro sales alone were over 35% of your sales revenues in 2015. That does't even count the contractors and tradesmen not using managed accounts.<br /> <br /> nobodyhasthisyet - Excellent suggestions and response. The only thing I think you are missing is that the PRO-Xtra app does not work as intended. Either that, or none of your customer service reps know how to look up sales and items.<br /> <br /> My receipts average over 100 per quarter. Yes I do buy more than what I need as going on jobs, I don't know what models the customer has. Making a trip to return one $5 item is not time effective, so I have a return bin that makes it to Home Depot once per quarter. To pick through hundreds of receipts to find the few items is an unreasonable expectation. The pro app is supposed to track the receipts and items, but does not work correctly. Period. It needs to be worked on and made reliable.