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I purchased two tickets from Greyhound, for my mother and sister. However, I was not able to use them because my grandmother died on the date of our trip. That was December 13, 2015. Greyhound hasn't refunded my money yet. Every time I call and ask for it I'm always told "give it 3'5 business days" that was since February of 2016. I won't be purchasing nothing else from this unprofessional carp they call a travel service. I wouldn't suggest Greyhound to my worst enemy.