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Honestly, in most situations, if the manager on duty is skeptical it's not even truly your fault, but the fault of all those customers preceding you who have continuously stolen and tried to return certain items. Customer service may approve a return, but it's easier to speak with a district manager vs. the customer service hotline as the district manager will give permission under the right circumstances, where any store has the right to reject a return under any suspicion of theft. There are policies which do not allow them to accept food returns that are not covered by the DG guarantee (clover valley and smart & simple products), and opened heaters or fans, or opened high expense electronics (including cellphones), instead they insist you call the manufacturer for a refund or replacement. --- Ex employee ---