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Just found on-line internal rules that say even without a receipt, they can process returns, even out of the time-frames listed...BUT at the store manager's discretion. I have an unopened DVD boxed set purchased with cash that is not going to be opened...they still sell it. I was told store credit only, no refunds. I have spent so much money over the years there. This unopened boxed set will sit on my fireplace mantel to remind me NEVER to shop at Best Buy again.<br /> They CANNOT expect their sales to keep them in business when the competition (Walmart, Costco Target et al) have such lenient return policies. Really, stupid stupid business practice when the item is unopened and they still sell it.