Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Wichita Falls , Tx Dollar General Stores (all of them) <br /> Store # 06618<br /> 3146 5th st. <br /> I had made a purchase for 2 gift items total $64.00 using the very popular method option PayPal, that each store accepts. I had to return of the items due to the fact my mom had already unknowingly purchased a gift, there was no need for mine. Upon returning the items the cashier was clueless on how to refund my money. She called her immediate supervisor nearby to assist with the transaction. This person was also clueless on jow to refund my money to. She in turn called her supervisor via phone and asked for assistance with the refund. This manager surprisingly had no clue eithet of how to resolve the issue!!!! At this point im late to the my sisters b/day party and im very irritated that no one had any idea of how to refund my cash. The manager on the phone and the one in front of me said they could not refund my money I was simply out of luck!! I am very dissapointed about the lack of resolution skills these workers have! Paypal should not be a purchasing option if there is no clear refund policy. And if there is one, it needs to be posted on every register that accepts this method of payment as well as instructions to each employee on how to handle this particular issue!! So I leave very upset and dumbfounded. I call the customer support number plastered everywhere, thinking maybe I will get some resolve or clarity, and what happens next amazed me. Not even the customer service rep. had information on how this should of been handled. His only option was to have the District Manager call me back within 24 hrs because she would have the final say on how I get my refund. Really??!!?? Im livid at this point! It is sad that employees at every level are not properly trained to handle such refund resolution methods!!!!!!<br /> Dollar General you havent heard the end of me, I will see to it that this spreads like wildfire, throughout each and every media outlet known to man as well as every website dedicated to store ratings and their complaints. Even the Better Business Bureus state wide will be notified till someone their at Corporate Offices gets of their rears and makes some changes!! You will know who I am when Im done running this multi-million dollar store chain through the mud, you can definitely count on that!