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How sad what grey hound does to people after reading what people are saying I no I am not going to get my refund I bought 3 round trip tickets from Reno nv to Missouri didn't use them paid 588.00 for these tickets on them it says nonrefundable but I thought because I didn't use them I could get my money back I now no that will not happen grey hound you got a good scam going on Good company would give refunds