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hi i'm really disappointed about your service. First running late and no information about that. Also, I called the hot line you offered and I have to call two stations to get help. Even that, the man in the Washington bus stop just hang up my phone even I didn't finish. I know it is horrible working on the Saturday. But for someone who is running to a meeting, it was also horrible to be late and got so impatient response. Please give me a reasonable solution before I take greyhound bus again.